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Citrix OnDemand Login Page Home Page What's New Citrix/ScrewDrivers/RemoteScan FAQ/Troubleshooting Contact Us ATTENTION: If you are experiencing trouble viewing the content in the body of the FAQ Web Pages, please follow the instructions below. 1. Click the "Compatibility View" icon, as shown in the below screenshot, in your Internet Explorer Address Bar. You will be prompted that the website is running in "Compatibility View" Google Chrome and Microsoft Edge Web Browsers are not supported by SIS at this time. Windows XP is not supported. Windows 7, 8, 8.1, and 10 users click the following link: ClientPackDownload / Citrix / ScrewDrivers / RemoteScan MAC OSx users click HERE for downloads. iPad and Android Device users click HERE . Open a PDF version of this web page click HERE . IMPORTANT If the installation of the Citrix Receiver, ScrewDrivers, and Remotescan will be installed for the first on a device with a Windows Operating System, please proceed to step 1. If the Citrix Receiver, ScrewDrivers, and Remotescan was present on your Windows device, we recommend following the instructions outlined in this link . There are times that remnants of files from previous installation are not completely removed when uninstalling the client software from Programs and Features which can result in an unsuccessful reinstallation or upgrade of the client software. 1. OnDemand ClientPack Download Instructions Create a new folder on your local C: drive and name it SISCitrix. Please download and save your "OnDemandClientPack.zip" file and all other client software related to SIS into this folder. Unzip the contents by right clicking the OnDemandClientPack.zip file and select "Extract All". The OnDemandClientPack zip file will contain the following three files: CitrixReceiverLTSR49828.exe, OnDemandReceiverConfig.cf, ScrewDriversClient_6.8.1.17534_x64.exe, RegisterTriceratIcaPerUser.bat, and RegisterTriceratIcaPerMachine.bat OnDemandClientPack.zip Once unzipped, proceed by following the below instructions 2. Citrix Receiver Long Term Service Release for Windows 4.9.8000 Installation Instructions A. Log into the device as an Administrator and right click the CitrixReceiverLTSR49828.exe file, that was unzipped in the previous step, and select "Run as Administrator". Acknowledge any security messages and click install on Citrix Receiver Welcome window as shown below. B. Click Start C. Click Next. D. Uncheck "Enable single sign-on and click Next E. Select "No, Thanks" and click Install. The installation will begin. F. Click Finish After clicking finish you may notice the Citrix Receiver icon in the system tray (grey circle with white curved lines) as shown in the below screenshot. You may have to click the "up arrow" to expand system tray icons. G. Double click the OnDemandReceiverConfig.cf file that was unzipped in Step 1 and wait for the below message to be presented and click Add. H. After clicking Add, wait to be presented with the below login window and enter your username and password and click Log On. IMPORTANT - Please access your Source Medical Applications from a web browser by browsing to ondemand.sourcemed.net. You will be provided with some additional password change options. The Google Chrome and Microsoft Edge Web Browser are not supported by SIS at this time. 3. Tricerat ScrewDrivers v6.8.1.17534 Installation Instructions A. Double click the ScrewDriversClient_6.8.1.17534_x64.exe that was unzipped in Step 1. Click Next and check the "I agree.." box. Click the Install Button. After the installation is complete click the Finish Button B. Double click the files RegisterTriceratIcaPerUser.bat, and RegisterTriceratIcaPerMachine.bat that were unzipped in Step 1. C. Please open the Control Panel and search for ScrewDrivers Client v6. Open the ScrewDrivers Client v6 software and click the “Printers” tab and allow the printers that you will use while logged into your Citrix applications by sliding the bar to show green. All other printers, in which the slide bar is NOT green will not be presented in the Citrix application. Click Apply and close the window to save changes. See screenshot below. 4. RemoteScan Installation Instructions Please Note: You will need to log into the Remote-Scan.com website to download the RemoteScan executable associated with your Company. A. Click "Run" to begin the installation process. B. Keep the default option and click "Next". C. Click "Next". D. Select "I agree to the terms..." and click "Next". E. Click "Next". F. Select the "Install the Server Software" option and click "Next". G. Select the "Update your Citrix Client to allow scanning" option and click "Next". H. Click "Next". I. Place a check mark in the box, as shown in the screenshot below, and click "Next". J. Place a check mark in the box, as shown in the screenshot below, and click "Next". PLEASE NOTE: Make sure you have no open connections to Citrix or Terminal Services K. Click "Install" to begin the installation process. L. Click Finish M. You will notice a scanner icon in your system tray as shown in the screenshot below. N. Right click the scanner icon and select "Register". O. PLEASE NOTE: DO NOT select a Wireless Adapter as shown in the screenshot below in the higlighted area. Make sure the device has a direct connection through an ethernet cable before registering this product. Next, click the "Register/Get Unlock Key from Web" button. The "Unlock Key" field will be populated with a registeration key. Click "Save" to complete the registration process. The drive letter mapped for all ASP scan document file storage is Z:\ Download Speed Test...